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FAQs
What is your return policy? TOP
If, for any reason , you are not completely satisfied with your purchase, you may return your unworn/unused and undamaged item to me within 14 days of your receipt for a full refund. I will refund the price of the item, excluding all shipping fees. This excludes all custom orders. Returns may not be accepted after 14 days. There are more details on returns, please see the "Store Policies" page.
Do you provide a warranty for your products? TOP
I provide the finest quality components available. All bracelets are made with 49 flexible strands of solid steel coated in silky kink-free nylon. This beading wire is the strongest available and can hold up extremely well under daily stresses. However, jewelry tends to take a beating just under normal wear and everyone's threshold of normal wear and tear is different. Please inspect the product's quality immediately upon receipt. If you are unsatisfied in any way, you may return your item to me within 14 days for an exchange or refund. Custom orders may be returned within 14 days for repair only. In both cases, you are responsible for shipping the item back to me, but I will reship your item at no charge.
How do I care for my jewelry? TOP
To clean your jewelry simply polish the surfaces with a soft, dry cloth or jewelers cloth. Never submerse your jewelry in any kind of liquid. Do not use liquid jewelry cleaner or dips on the alphabet beads. This will remove the oxidation on the letters.
Please do not wear your beaded jewelry while swimming, bathing, or cleaning. The chemicals used during these activities can cause undue stress on all jewelry components. Even sleeping in beaded jewelry may cause stress on the moving parts.
What are your earwires made of and can I choose my own style? TOP
ALL earwires are nickel free .925 sterling silver unless otherwise stated. You may choose any in-stock style ear wire.
What if I want different beads? TOP
Most items are completely customizable. Just contact me with any questions or suggestions.
Can I order an out of stock item? How often do you restock? TOP
Typically, if an item is out of stock, I can still recreate the item so just contact me. Occasionally, the item may have been a one of a kind original and cannot be duplicated. I rarely leave those one of kind items listed unless I just really loved it and want to continue to be inspired by it :)
How much do you charge for shipping? TOP
Please see the "Payment and Shipping" page for complete details regarding shipping charges.
Can I insure my shipment? TOP
Please see the "Payment and Shipping" page for complete details on adding insurance to your shipment.
How are your products packaged? TOP
All jewelry items are individually placed into rich
brown cardboard jewelry gift boxes lined with anti-tarnish white
cotton. The boxes are then tied with wraphia ribbon to make opening the box feel like a treat!
All children's jewelry is placed in a lovely organza gift pouch before it's placed in the gift box. The packaging is fit for a princess!
Do you offer gift wrapping services? TOP
Yes! Gift packaging is available for a small fee. Please contact me. What is your privacy policy? TOP
Safeguarding your privacy and the
security of your personal information is a top priority at Pickled
Beads. Pickled Beads Jewelry, LLC does not sell, trade, or otherwise transfer to outside parties your
personally identifiable information. We may only release your information when we
believe release is appropriate to comply with the law, enforce our site
policies, or protect our or other's rights, property, or safety. Pickled Beads Jewelry, LLC never sees any private credit
card information. Please see PayPal's privacy policy when
paying by credit card.
Children's Online Privacy Protection Act Compliance
Pickled Beads Jewelry, LLC is in compliance with the requirements of COPPA (Children's Online
Privacy Protection Act;, we do not collect any information from anyone
under 13 years of age. This website, products and services are all
directed to people who are at least 13 years old or older. How do I determine my bracelet length? TOP
For adults, A comfortable fit for a bracelet will be 1 1/4"-1 1/2" larger than your wrist measurement. Measure your wrist with
a soft flexible measuring tape, then add either 1 1/4" or 1 1/2", depending on how loose you like to wear your bracelet, and this will be your bracelet length. You may also use a ribbon or a string
by wrapping it around your wrist, marking the length and then
measuring with a ruler. For children, the best fit is 1" larger than wrist size. If you cannot measure their wrist, just give me the child's age and I have average guidelines for each age group.
For custom orders, it is especially important to take the time to
accurately determine your wrist size.
I already have a Mother's bracelet and I've just had a new baby. Can you add a strand to my bracelet? TOP
Yes! I will gladly add another strand to your bracelet. You may send your bracelet to me (contact me first) and I will polish all of your existing beads to a brilliant new shine and restring all strands onto new wire for extended durability. Adding one strand is $38 which includes return shipping to you.
Even if you
didn't originally buy the bracelet from me, I will gladly add another
strand and make it match your existing bracelet as closely as possible.
The fee is $45 to add another strand to a bracelet that I did not originally create. It takes longer for me to shop for matching beads if I don't already have them on hand.
I'm ordering a customized item. How long will it take for me to receive? TOP
Customized items take no longer than 5 business days to create and ship during non-holiday times. This lead time is extended to 10 business days during the months of November and December and the month leading up to Mother's Day. Also, if you've requested a special charm or a design 'tweak', lead time may be extended (this will be communicated up front). Please keep in mind that shipping times vary and I cannot control the speed of your item's arrival after it's left my shop.
I like your examples, but what if I want the item in a different color? TOP
My specialty! My photos are just examples and the designs may be customized in countless ways.....but a color change is the easiest! Just let me know what color you'd like and I'll take care of the rest.
Do you offer gift certificates? TOP
Absolutely! They are not listed on my site but just contact me to purchase one. They may be for any dollar amount. What a great gift!
The bracelet I ordered from you doesn't fit! Now what? TOP
No problem! I offer a one-time free resizing if returned within 14 days. The shipping and handling charge for this service is $5. Please contact me to discuss.
How long will my child be able to wear her baby bracelet? TOP
This is somewhat easy to determine. Each bracelet includes a 1" extender chain. The chain has 4 links. The smallest setting (the size you order) is the first link. She'll then have three more links that measure .25" each to grow with. So, she gets .75" to grow with. You can look at the growth chart to tell approximately how long it will fit her. For instance, if you order 5.25" to fit a two year old right away, she will be able to wear it until she's 6-7 simply by moving to the next link with each growth spurt! What value!
Newborn: 4.25"
3-6 Months: 4.5"
6-12 Months: 4.75"
12-24 Months: 5"
2 Years: 5.25"
3 Years: 5.5"
4-5 Years: 5.75"
6-7 Years: 6"
8-9: 6.25"
10-11: 6.5"
12-13: 6.75"
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