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FAQs
What is your return policy? TOP
If, for any reason , you are not completely satisfied with your purchase, you may return your unworn/unused and undamaged item to me within 14 days of your receipt for a full refund. I will refund the price of the item, excluding all shipping fees. This excludes all custom orders. Returns may not be accepted after 14 days. There are more details on returns, please see the "Store Policies" page.
Do you provide a warranty for your products? TOP
I provide the finest quality components available. All bracelets are made with 49 flexible strands of solid steel coated in silky kink-free nylon. This beading wire is the strongest available and can hold up extremely well under daily stresses. However, jewelry tends to take a beating just under normal wear and everyone's threshold of normal wear and tear is different. Please inspect the product's quality immediately upon receipt. If you are unsatisfied in any way, you may return your item to me within 14 days for a free repair, exchange, or refund. Custom orders may be returned within 14 days for repair only. In both cases, you are responsible for shipping the item back to me, but I will reship your item at no charge.
How do I care for my jewelry? TOP
To clean your jewelry simply polish the surfaces with a soft, dry cloth. Never submerse your jewelry in any kind of liquid.
Please do not wear your beaded jewelry while swimming, bathing, or cleaning. The chemicals used during these activities can cause undue stress on all jewelry components. Even sleeping in beaded jewelry may cause stress on the moving parts.
What are your earwires made of and can I choose my own style? TOP
ALL earwires are .925 sterling silver unless otherwise stated. You may choose any in-stock style earwire.
What is your return policy? TOP
Please see the "Store Policies" page for complete details on the return policy.
Can you resize the jewelry you have for sale? TOP
Yes! If you see something that you want to purchase, but the size isn't quite right, I am happy to resize it specifically for you once payment is received. There is no charge for resizing, but the price of the item may change slightly according to whether I am adding or removing components. Please use the contact form prior to your purchase so that we may discuss.
If resizing is required after shipment, however, there will be a labor charge of $15 for one strand and $20 for double and triple strands. You pay shipping and handling to return the item to me for resizing, but this price includes shipment back to you. That is why it's so important to determine the correct size up front.
How much do you charge for shipping? TOP
Please see the "Payment and Shipping" page for complete details regarding shipping charges. Orders totaling $100.00 or more ship FREE!!
Can I insure my shipment? TOP
Please see the "Payment and Shipping" page for complete details on adding insurance to your shipment.
How are your products packaged? TOP
All jewelry items are individually placed into rich
brown cardboard jewelry gift boxes lined with anti-tarnish white
cotton.
Do you offer gift wrapping services? TOP
Yes! Gift packaging is available for a small fee. Please contact me. What is your privacy policy? TOP
Safeguarding your privacy and the
security of your personal information is a top priority at Pickled
Beads. I will not provide any information about my customers with anyone
outside of my company. Pickled Beads never sees any private credit
card information. Please see PayPal's privacy policy when
paying by credit card. How do I determine my bracelet length? TOP
A comfortable fit for a bracelet will be 1 1/4"-1 1/2" larger than your wrist measurement. Measure your wrist with
a soft flexible measuring tape, then add either 1 1/4" or 1 1/2", depending on how loose you like to wear your bracelet, and this will be your bracelet length. You may also use a ribbon or a string
by wrapping it around your wrist, marking the length and then
measuring with a ruler. For custom orders, it is especially important to take the time to
accurately determine your wrist size.
I already have a Mother's bracelet and I've just had a new baby. Can you add a strand to my bracelet? TOP
Yes! I will gladly add another strand to your bracelet. You may send your bracelet to me (contact me first) and I will polish all of your existing beads to a brilliant new shine and restring all strands onto new wire for extended durability. Adding one strand is $38 which includes return shipping to you.
Even if you
didn't originally buy the bracelet from me, I will gladly add another
strand and make it match your existing bracelet as closely as possible.
The fee is $45 to add another strand to a bracelet that I did not originally create. It takes longer for me to shop for matching beads if I don't already have them on hand.
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